Shipping policy

Shipping Policy

Last Updated: [Feb 21 /2026]

Thank you for shopping with Serado. Below you will find important information about our shipping process, delivery times, and policies.

Order Processing

  • Orders are made to order and require 2-3 business days for production (excluding weekends and holidays) before they are shipped.

  • Orders placed after [Cut-Off Time 2:00 PM] will be processed the next business day.

  • During peak seasons or sales periods, processing times may be slightly extended.

  • Because our products are made to order, processing times (2-3 days) is seperate from shipping time.

Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • International Shipping: 7–21 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Locations

We currently ship to:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • Selected international countries

  • Europe

If your country is not listed at checkout, please contact us at Serado.clothing@gmail.com before placing your order.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import duties, or taxes imposed by your country.

These charges are the responsibility of the customer and are not included in the product or shipping cost.

We are not responsible for delays caused by customs.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Packages delivered to incorrect addresses provided by the customer

  • Additional shipping fees due to returned or re-routed packages


Lost, Stolen, or Delayed Packages

If your package is lost in transit, please contact us and we will assist in filing a claim with the carrier.

We are not responsible for packages marked as delivered but reported as stolen. We recommend contacting your local carrier or filing a claim if necessary.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the damaged item and packaging

We will resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Serado.clothing@gmail.com